If you have any questions or concerns, please call the Customer Service Team toll-free at 513-461-2555. Our hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. (EST). You can also reach us via e-mail. at


What is my order status?

How do I change or cancel my order?

  • To change or cancel your order, you must contact Customer Service. To contact us, please use one of these methods: Phone:  513-461-2555 or via email at Most orders ship out the day the order is received, excluding weekends, we cannot guarantee that an order can be changed or canceled, although we will take all reasonable steps to accommodate your request.

When will my order ship? What if the item is not in stock?

  • Most orders ship out same day but no later than 48 hours (excluding weekends and holidays) for stock items and 7 to 10 business days plus transit time for custom logo-ed items.
    If your order contains both stock and non-stock items, we will ship your order complete in 10 business days. If you need your items to ship separately, please contact Customer Service or note on your order that you prefer a split shipment which may incur additional shipping costs. For Stock items that may be temporarily out of stock, a Customer Service representative will contact you as soon as possible with an expected shipping date and/or a comparable substitute.


How do I return items from my online order?

  • To return an item ordered online within 30 days of receipt, please email us at to obtain a RA# (return authorization number). Please note that gift cards cannot be returned.

My order had an item that was damaged or defective or was wrong?

  • Please Contact us, by using one of these methods: Phone: 513-461-2555, or via email at to alert us of the issue, you will be assigned an RA# (return authorization number) for you to be able to ship item(s) back to us.

What is the Online Store return policy?

  • Perishable items and/or gift cards cannot be returned however other stock items may be returned within 30 days of receipt for a refund. Returned merchandise must be in new condition and must have an RA# marked clearly on the side of the box. Because of the custom nature of our products, items that are custom logo-ed and that are not stocked cannot be returned except for factory flawed items. It is your sole responsibility as the customer to confirm the accuracy of all the data such as size and color, graphics and content contained in your order prior to submission.


How will my items ship?

  • Your order will ship through USPS, UPS or FedEx. You will receive tracking information for each order. For Father’s Day, last days for shipping include:
    • Ground: By 6/8 by midnight
    • 2nd Day: 6/10 by midnight
    • Overnight: 6/12 by midnight.

An item is missing from my order?

When will my order ship?

  • Most orders ship out same day but no later than 48 hours (excluding weekends and holidays) for stock items and 7 to 10 business days plus transit time for custom logo-ed items.

How much is my shipping?

  • Shipping cost depends on the destination, weight of package and shipping method. You can review your shipping before finalizing your order.

How can I track my package?

  • Once our warehouse has fulfilled your order, you will be sent an e-mail with tracking details.

Do you ship Internationally?

  • At this time, we do not offer international shipping. Please check back for updated information.


Is this site secure?

  • uses the market leader, Stripe, as our payment software.  According to Stripe, All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.)

I have been declined, help me?

  • To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.


When can I expect my card to charged or credited?

  • Your credit card is charged as soon as you process your order. Refunds can take up to 10 days based on each bank.

What Company name will appear on my credit card statement?

  • When you place an online order, your credit card statement will show charges made payable to


What are my payment methods?

  • We accept
    • Visa
    • Master Card
    • American Express
    • Discover cards


Where can I use a Gift Card?

  • Each gift card has different terms and conditions. Please view the back of each card for full details.


Terms and Conditions GIFT CARD TERMS. Use this gift card to purchase anything on the menu at participating Red Robin® and Red Robin Burger Works® locations, until the card balance runs out. Use of this card constitutes acceptance of these terms. Hold this card securely. Cards will ONLY be replaced UP TO THE REMAINING BALANCE if you submit gift card number and satisfactory proof of purchase. Not valid in Canada and where void by law. Not reloadable. Card cannot be redeemed for cash, except as required by law. Cannot be used to purchase gift cards. No expiration date. For balance inquiries or customer service, call 888-272-6528. Issued by Red Robin International, Inc. and managed by Red Robin Distributing Company, LLC GIFT CARD TERMS.

Can I return a gift card?

  • Gift Cards cannot be returned for a Refund. All sales are final. Red Robin gift cards are not redeemable for cash, except where required by law.



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